I received a message saying MY PACKAGE has been DELIVERED, BUT I DIDN’T RECEIVE IT yet.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order within 15 days of the last tracking update, please contact our customer service with your order number and tracking information.

 

MY ORDER SHIPPED BUT I NEED TO CHANGE THE ADDRESS.

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the website! If your package returns to us due to an incorrect address, it will be canceled and refunded; you will be notified if this happens.

 

WHEN WILL MY ORDER SHIP?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Estimated Delivery Time:

3-5 days (The United States)

6-8 business day (Canada )

3-5 business day (The United Kingdom)

3-5 business day (Japan)

Your tracking number will be updated 1~3 working days after our order has been shipped.In addition, we need 1-2 days to process the order.

 

RETURN POLICY

Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns or exchanges. All sales are final. BURIBURI STORE reserves the right to refuse any returns at any time.

   

DO you accept CREDIT CARD?

Yes we do, when you check out you will see information for credit card/debit cards.